Get in Touch
Have questions or want to learn more about Molecure? We'd love to hear from you.
Location
Visit our headquarters
San Francisco, CA 94105
Hours
Mon - Fri: 9 AM - 6 PM PT
Sat - Sun: Closed
Send us a Message
Fill out the form below and we'll get back to you within 24 hours
Frequently Asked Questions
Can't find what you're looking for?
How long does it take to receive results?
Timeline varies by product tier from 24 hours (Clinical) to 30 days (Essential). You'll receive regular updates on your analysis progress.
Is my genetic data confidential?
Absolutely. We use military-grade encryption, comply with HIPAA, and you maintain full control over your data. We never share your information without explicit consent.
What if I need help interpreting my results?
Pro and Wellness tier members have access to our support team. Clinical tier customers get a dedicated genetic counselor.
Do you work with healthcare providers?
Yes! We partner with hospitals, clinics, and health systems. Contact our business development team for more information.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options for select products.
How can I contact investor relations?
Email investors@genomex.com with your inquiry, or select 'Investor Inquiry' in the contact form above.